Copybook Club
App support / iPhone + iPad

How can we help?

Find quick answers below, or tell us what is happening in your Copybook Club app.

We can help with worksheets, file import and recognition, Word Packs and HSK versions, Bookshelf stories, Apple Pencil practice, learning progress, iCloud sync, and Pro purchases.

What we can help with

  • Worksheets & PDF export
  • Photo, PDF & DOCX import
  • Word Packs & HSK 2.0 / 3.0
  • Bookshelf stories & endings
  • Apple Pencil practice
  • Streak, Ink Drops & levels
  • Stickers & story rewards
  • iCloud sync
  • Pro purchases & restoring access
Quick answers

Find the right fix

Browse by topic, open only the answer you need, and try the quick checks before sending a technical report.

01 / Create

Worksheets & import

Can I import files into Copybook Club?

Yes. You can import Chinese text from photos, PDFs, and DOCX files. Copybook Club recognizes supported Chinese characters and places the result in an editable text field before you create the worksheet.

What should I do if text recognition is inaccurate?

Try a sharper image or cleaner document with readable Chinese text, good lighting, and less blur. Always review and edit the recognized text before generating your worksheet.

Does Copybook Club show stroke order?

Yes. In supported worksheet modes, stroke-order cells can appear before the practice rows. They are a visual worksheet guide; Copybook Club does not grade or correct your handwriting.

02 / Explore

Word Packs & Bookshelf

How do I switch between HSK 2.0 and HSK 3.0?

Use the HSK 2.0 / HSK 3.0 switch in Word Packs before choosing an HSK level. Each version has its own HSK 1–3 vocabulary lists, so the words shown in a level change when you switch versions.

How do Word Pack rows and translations work?

Words stay together in Word Pack practice rows instead of being split into individual characters. You can also show a translation with the row; its position adjusts to the selected pinyin setting.

Which Word Packs are new in v1.2?

Version 1.2 adds the free Online Shopping pack and the Pro Opening a Bank Account & Everyday Banking pack.

What can I do in Bookshelf?

Bookshelf contains interactive Chinese stories. Read scene by scene, tap a word to see its pinyin and translation, make choices that affect the ending, and collect useful words for handwriting practice. Version 1.2 includes one free story.

How do I practice words collected from a story?

Add words to your basket while reading, then use the basket to create a temporary custom word set. Copybook Club takes you to the worksheet settings, where you can adjust the page before generating your practice sheet.

How do story endings and rewards work?

Your choices can lead to four different endings. Each ending in the current story unlocks its own collectible sticker, which appears on the Stories page of the Sticker Notebook.

Is story feedback anonymous?

Yes. After an ending, you may see an optional yes-or-no question about the story format. The response is anonymous and helps us decide how to improve future stories.

03 / Practice

Practice & progress

Can I practice with Apple Pencil?

Yes. Apple Pencil practice is available on iPad for worksheets you create in the app. On iPhone, Copybook Club focuses on creating, importing, previewing, and exporting worksheets.

Can I save my handwriting without changing the clean worksheet?

Yes. Your filled Apple Pencil practice can be saved separately, while the original clean worksheet remains available for another practice session.

How does the Daily Streak work?

Open Copybook Club each day to continue your streak. The app keeps your current and longest streak. This version does not include a streak freeze.

How do I earn Ink Drops?

You receive 5 Ink Drops for the daily app open and 20 Ink Drops for each of the first three worksheets you create that day. Ink Drops currently count toward level progress; they are not a spendable currency.

Where do I find my reward stickers?

The Sticker Notebook has separate pages for Levels and Stories. Version 1.2 includes Levels 1–20, each with its own sticker; story stickers unlock when you discover their corresponding endings. Level 0 has no sticker.

04 / Account

iCloud & Pro

What does Copybook Club sync through iCloud?

Copybook Club syncs worksheet records through your private iCloud, including the data and settings needed to restore and recreate each clean worksheet. It also syncs saved filled PDFs when you keep your Apple Pencil handwriting on iPad, Ink Drops and their daily limits, current and longest streak, current level, and unlocked level and story reward stickers.

Why can’t I see a generated worksheet on my other device?

First, make sure both devices use the same Apple ID, iCloud is enabled and available for Copybook Club, and both devices have an internet connection. Copybook Club syncs the worksheet record used to restore and recreate a clean worksheet, not every exported file. A clean PDF you export is not uploaded automatically to iCloud as a separate file. If you save your Apple Pencil handwriting on iPad, that filled PDF does sync through your private iCloud. Mode selection and current app settings do not sync between devices.

Why does my exported PDF include a watermark?

PDFs created with the Free plan include a Copybook Club watermark. Pro unlocks watermark-free exports along with the other Pro worksheet and practice features.

Can I preview Pro fonts before purchase?

Yes. You can preview Pro handwriting fonts in the app before unlocking Pro.

How do I restore Pro?

Use Restore Purchases in the app and make sure your device is signed in with the Apple ID used for the original purchase.

05 / Basics

App basics

Can I use Copybook Club offline?

Core worksheet creation and preview happen on your device. Features such as iCloud sync, purchase restoration, and sending optional story feedback need the relevant Apple services and may require an internet connection.

Which languages and Chinese writing system are supported?

The app interface is available in English, Russian, and Spanish. Copybook Club currently focuses on simplified Chinese handwriting worksheets.

What paper size does the app export?

Copybook Club exports A4 PDF worksheets that you can save, share, or print.

Are reminders sent from a server?

No. Practice reminders and Free Worksheet Reset reminders are local notifications scheduled on your device. Copybook Club does not use remote push campaigns for them.

I found a localization issue. What should I do?

Email us a screenshot and a short note explaining where the text appears. Reports help us correct remaining English, Russian, or Spanish localization issues.

Try these first

These quick checks resolve many import, sync, practice, and export problems.

01

Update the app

Install the latest Copybook Club version available in the App Store.

02

Restart Copybook Club

Close the app completely, then open it again and retry the action.

03

Check iCloud

For sync issues, confirm the same Apple ID, enabled iCloud, and an available internet connection.

04

Use a clearer source

Try a sharper photo or cleaner document when recognition looks wrong.

05

Review worksheet settings

Check cell size, rows, pinyin, translation, stroke order, and mode.

06

Check free storage

Make sure the device has space for PDF exports and saved practice files.

Direct support

Still need a hand?

If the FAQ didn’t solve it, email us about worksheets or import, Word Packs or Bookshelf, Apple Pencil practice, Pro access, or synced progress.